Tracking
Tracking codes take between 1 and 3 working days to be sent to you, the customer.
We will refund the value of purchases that are lost or that are delivered within 30 working days of confirmation of payment.
The period varies according to the speed of the Post Office and customs, but usually takes between 8 and 20 days on average. The final deadline for delivery is up to 30 working days.
Once the deadline has passed, we recommend that you contact the Post Office to clarify the reason for the delay.
If the post office does not have your order, please contact us immediately to check with our suppliers.
If we find that there is a problem with the logistics of your order, we will refund your purchase in full immediately after these verification steps.
It is important that you provide the means for delivery to the address registered on your order. After 3 (three) delivery attempts, you will have to pick up your order at a post office near your address. Storage fees are charged if not picked up within 7 calendar days. The amount of the fee depends on the weight/volume of the product.
We will refund the value of purchases that are lost or that are delivered within 30 working days of confirmation of payment.
The period varies according to the speed of the Post Office and customs, but usually takes between 8 and 20 days on average. The final deadline for delivery is up to 30 working days.
Once the deadline has passed, we recommend that you contact the Post Office to clarify the reason for the delay.
If the post office does not have your order, please contact us immediately to check with our suppliers.
If we find that there is a problem with the logistics of your order, we will refund your purchase in full immediately after these verification steps.
It is important that you provide the means for delivery to the address registered on your order. After 3 (three) delivery attempts, you will have to pick up your order at a post office near your address. Storage fees are charged if not picked up within 7 calendar days. The amount of the fee depends on the weight/volume of the product.